Terms & Conditions
These Terms and Conditions (the “Terms”) together with the AirHelp+ Service Catalog and Our Fees constitute the legally binding agreement between a customer (“Customer” or “you”) and AirHelp with regard to the provision of our Services. By accepting these Terms, you agree to be bound by them, any additional terms applicable to our Services you have selected, and the AirHelp Privacy Statement. The Terms also apply to the use of the AirHelp Mobile Application (“Mobile App”)
We recommend that you do not engage with AirHelp for any of our Services until you have read and understood these Terms, the Privacy Statement, and Our Fees. If you have any questions, doubts, or concerns, please contact us at info@airhelp.com or check out our FAQs. For AirHelp+ membership details, please read the AirHelp+ Service Catalog.
Please note: should your Claim relate to a flight with a final destination or origin in Brazil, your use of our Services may be governed by the Brazilian T&Cs.
1. USE AND NATURE OF OUR SERVICES
Use of our Services
1 By accepting these Terms and using our Services you affirm you are:
a. a natural person over the age of legal majority in your country of residence who can enter into legally binding agreements under applicable law.
b. authorized to enter into these Terms and any Service specific terms on your own behalf, and, where applicable, on behalf of other passengers.
Use of our Services
1 The AirHelp Group provides services to help passengers manage the impact of travel disruption. These services may change from time to time and include, but are not limited to, facilitating the processing of Claims on behalf of passengers before Airlines, enforcing air passengers' rights (including, but not limited to, claiming compensation) arising from delayed or canceled flights, and/or other related issues
2. AirHelp is not a law firm; and is not acting as a lawyer on your behalf or providing you directly with legal services. Nevertheless, during the provision of our Services and in accordance with the Terms and Forms, AirHelp may engage with contract Lawyers or contract attorneys for the purpose of providing our Services.
3. If you have purchased an insurance product through AirHelp, AirHelp operates as a registered insurance agent in accordance with German regulation. AirHelp does not act as a risk bearer itself, but only assumes a function as an intermediary.
